Reference

Terms That Cover Your TK99 Account

These terms set out what you agree to when you open and use a TK99 account. Access to our platform and payment services — including bKash, Nagad, and Rocket — depends on your local law and the eligible regions we support.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law determines accessOne account per personSubject to change with notice
TK99 Terms That Cover Your TK99 Account
TERMS HELP AVAILABLE

Reach Us About These Terms

If any part of these terms is unclear or you need help with an account matter, our support team handles queries through the channels below. Response times vary by channel, but we aim to address account and payment questions ahead of general queries.

Live Chat Start a chat from the account dashboard. Account and payment queries — including bKash and Nagad issues — are handled here during staffed hours.
Email Support Send your query to our support address listed in the account settings page. Include your registered mobile number for faster routing.
Help Centre The Help section covers common account questions, wallet verification steps, and what to do if a Rocket or Nagad deposit does not reflect.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security is handled through OTP verification on login and any withdrawal request. We do not store your bKash, Nagad, or Rocket PIN — those stay within your mobile wallet app. Account data is retained as long as your account is active and for the period required after closure under applicable rules.

Login Verification Every login triggers an OTP to your registered mobile number. If you did not request access, contact support immediately and we will lock the account.
Payment Data Handling We record transaction references for bKash, Nagad, and Rocket deposits but never store wallet credentials. Wallet PINs are entered only inside your mobile app.
Data Retention We keep account records for the period required by applicable rules after closure. You can request a summary of your data by contacting support with your account details.
Requesting Changes To update personal details or request data removal, submit a request through live chat or email with identity verification. We action confirmed requests within a reasonable period.

Common Questions About Our Terms

These answers cover what most people want to know before or after opening an account. If your question is not here, live chat is the quickest way to get a direct answer.

You must meet the eligible age under your local law and be in a region where access is permitted. We verify this during account setup, and ineligible accounts are closed.

No. The wallet used for deposits must be registered in your own name. Payments from third-party wallets are not accepted and may trigger a review of your account.

We notify you through your registered contact details before changes take effect. If you continue using the account after the update date, you are accepting the revised terms.

Contact support through live chat or email and request account closure. Any pending Rocket, bKash, or Nagad withdrawals are processed before the account is deactivated.

No. Each person may hold one account only. Duplicate accounts are closed when found, and any balance may be held pending review under our terms.

Raise it through live chat first so our team can check the transaction record. Unresolved disputes follow the process set out in the account agreement you accepted at registration.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.