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What the Terms Mean for Your Account

Using TK99 means you agree to the terms set out here — covering account access, fund handling via bKash, Nagad, or Rocket, and how disputes are managed. Availability of our platform depends on your local law and the eligible regions we serve.

Account TermsPayment PolicyPrivacy RightsDispute Process
TK99 What the Terms Mean for Your Account
REACH OUR TEAM

Contact Us About Any Legal or Account Matter

If you have questions about your rights under these terms, or need to raise a complaint about an account or payment decision, our support team handles legal and account queries directly. Reach out through any of the channels below and include your registered mobile number so we can pull up your account record without delay.

Team online

Live Chat

Available through your account dashboard. Start a chat, reference your registered mobile number, and a team member will pick up your query directly.

Email Support

Send account or policy queries to our support address. Include your transaction reference if you're writing about a specific bKash, Nagad, or Rocket payment.

Help Centre

Our help pages cover account verification steps, wallet policy, and how to raise a formal complaint if a chat resolution does not satisfy you.

ACCOUNT SECURITY

How We Protect Your Data and Account Access

Account security at TK99 runs through your registered mobile number and a one-time PIN sent to that number each time you log in from a new device. We do not store bKash, Nagad, or Rocket PINs on our side — those stay between you and your wallet provider. Here is how we handle the data we do hold and how you can request changes.

Data We Hold

We retain your account registration details, transaction history, and device access logs for compliance purposes. We do not sell this data to third parties outside of legally required disclosures.

Cookie Use

We use session cookies to keep your account login active and analytics cookies to improve platform performance. You can manage cookie preferences through your browser settings at any time.

Data Requests

You can request a copy of the personal data we hold, or ask us to correct inaccurate records, by contacting support with your registered mobile number and a description of what you need.

Account Closure

To close your account and request deletion of your personal data, contact support directly. Pending withdrawals to your bKash, Nagad, or Rocket wallet must clear before closure is finalised.

Common Questions About TK99 Terms and Rights

These are the questions we hear most often about account terms, data rights, and what the legal policy means for your day-to-day use.

Yes. Access to TK99 depends on your local law and eligible regions. It is your responsibility to confirm that using the platform is permitted under the laws that apply to your location.

If your account is suspended pending a compliance review, wallet funds are held in place until the review is complete. We contact you through your registered mobile number to explain next steps.

Raise the dispute with our support team within 30 days of the transaction date. Include your registered mobile number and transaction reference so we can locate the record and respond promptly.

Yes. Contact support with your registered mobile number and we will provide a summary of the data we hold. You can also request corrections to any inaccurate records at the same time.

Contact our support team to request account closure. Any pending Rocket, bKash, or Nagad withdrawal must clear first, after which we process the closure and data deletion request.

Yes. We post notice of material term changes on the platform before they take effect. Continuing to use your account after the notice date means you have accepted the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.